Additional Charges means any charges that are not an Attendance Charge including but not limited to DVSA Upload Fees;
Attendance Charge: means the charge payable for a Delegate to attend a course as advertised on our website. For the purposes of Funded Courses this means £55+VAT for a non-cycling course and £75+VAT for a course with a cycling module;
Booking means a completed booking request made by a Delegate through our Booking System;
Booking System means the Fleet Source Eventbrite booking system or any subsequent booking system used by Fleet Source to promote, manage and book courses from time to time;
Cancellation Charges means any charges as detailed under Cancellation Charges below;
Cancellation Notice Period Is the period between the day you cancel or request cancellation and the day the course is due to be delivered;
Delegate means either the ticket buyer, attendee, or representative from the company named in the Booking.
DVSA Upload Fees means the fee payable for uploading a Delegates information to the Driver & Vehicle Standards Agency for the purpose of recording training.
Failure to Attend – means any Delegate that arrives late, leaves early or fails to attend a Public Commercial Course or a Funded Course;
Funded Course – means a course for which there is no Attendance Charge (incl. free, subsidised, part funded, or fully funded courses) but for the avoidance of doubt, excludes Additional Charges which may be chargeable.
Order Number means the unique reference number provided with a Booking;
Public Commercial Course – means a course for which there is an Attendance Charge and Additional Charges (if applicable).
Why does Fleet Source charge for cancellation and failure to attend?
Fleet Source recognises that on occasion, Delegates will be book onto courses and subsequently find that are unable to attend a course for some reason. If you notify us and your Cancellation Notice Period is more than 21 days, we will provide a full refund, no questions asked. For example, if your course was running on the 23rd of the month, you would need to notify us of cancellation on the 1st of the month to avoid any charges. You can also, at any point, up to and including the day of training, change attendee details for the Booking (e.g. change driver name) without any charge.
If a Booking is cancelled with a Cancellation Notice Period of less than 21 days notification or a you Fail to Attend, charges are payable. Our reasons for this are:
Our training events often book out quickly and many companies require planning weeks in advance to organise training. We think that it is only fair to give Delegates who do want to attend adequate time to arrange their availability.
Each of our courses have resources tied to them (e.g. venue, theory trainer, or cycle trainer for some courses), and we rely on course attendance to cover these costs.
The Funded Courses are offered free of charge (excluding Additional Charges) however Fleet Source has a Service Level Agreement to receive this funding so if a minimum attendance is not achieved, we incur a fee and future funding may be affected.
The Funded Courses that we offer have public money invested for the purpose of creating safer roads. Eligibility for this funding relies on delegates meeting our cancellation policy, to ensure that this money is being used effectively.
The following Cancellation Charges will apply for any Booking that is cancelled with a Cancellation Notice Period of less than 21 days notification, or it’s a Failure to Attend: -
Public Commercial Course: Attendance Charge and Additional Charge (if applicable). If payment was made at the time of Booking this will be taken as payment in full and not be refunded.
Funded Course: Attendance Charge and Additional Charge (if applicable).
How to cancel:
You can cancel a Booking via the Booking System. Alternatively, you can email us at firstname.lastname@example.org with your cancellation request, or call our office on 0345 600 4045. If you would like to cancel an individual from a group booking, please either email or call us, we are more than happy to help you with this. Please have your Order Number on hand when requesting a cancellation.
Settling your Invoice:
If you receive a invoice related to Cancellation Charges it is extremely important that it is settled in full within 14 days, as failure to do so could prevent you or your company from being able to attend future events and courses, as well as further action may be taken to recover the Cancellation Charges.
If you have any queries, you can email the Accounts team at email@example.com or call our office on 0345 600 4045.
Cancellation of a course or event by Fleet Source:
Fleet Source is committed to offering high quality training events that meet the needs of Delegates and will always aim to run events once Delegates have booked onto them. Occasionally circumstances will arise which result in the need to cancel an event and in these circumstances, we will take active and positive steps to inform Delegate as soon as possible by phone and/or email.
Fleet Source reserves the right to modify or cancel any event if unforeseen circumstances arise, but we will do our utmost to avoid doing so. Where Fleet Source cancels an event that you have paid to attend, we will offer you a full refund or a credit transfer for a future training event. Full advice on refunds/credits will be provided at the time of cancellation.
When registering for training, a Delegate must verify their name and company with the trainer and sign a course register. This name and spelling will be on the Delegates certificate. Incorrect certificates will be replaced up to 90 days from the course date, thereafter an administration fee of £6.00 will be charged.
If you have any questions about our Terms & Condition Public Open Courses Only, please write to us at the address below or email us at firstname.lastname@example.org