‘Getting to FORS Gold’

A guide to FORS Gold accreditation


If you would like more advice and guidance on starting the FORS Gold application, please contact the FORS Helpline on 08448 09 09 44 or email enquiries@fors-online.org.uk 

Gold Accreditation:

Exceptional Operators providing evidence of improvements in safety, environmental impact and efficiency


Benefits of being FORS Gold as an organisation:

  • Gold operators have their case study on the FORS website and other media outlets
  • Being FORS Gold demonstrates to your customers that you are committed to continuous improvement, which in turn boosts customer retention

Small fleets will not be charged an audit fee for going from Silver to Gold!*

(*smaller operators are those with a total fleet no larger than 3 vehicles)


Common reasons for failure of Gold accreditation:

  • Not having 30 days remaining on your Bronze/Silver application
  • No evidence supplied/provided
  • No documented noise assessment
  • No documented Modal shift assessment
  • Lack of professional development for staff


Maintain FORS Bronze and FORS Silver (G1)

Requirement: ‘Fleet operators SHALL maintain both their FORS Bronze and FORS Silver accreditation. Please note that your Bronze accreditation shall have at least 30 calendar days left before the expiry date at the time of submitting evidence for Gold approval.’

You must have a current accreditation of Bronze and a portfolio of evidence to support the maintenance of Silver requirements. And remember that a minimum of 30 calendar days left on your Bronze accreditation is crucial when submitting a Gold application.


Promoting the FORS Standard with evidence (G2)

Requirement: ‘Fleet operators SHALL provide evidence of actively promoting the FORS Standard to their supply chain.’

You need to provide documented evidence which demonstrates how promoting the FORS Standard across the supply chain has been successfully actioned. This is to include sub-contractor communication.

For Silver and Gold operators, you should be proud of your achievement. Have your accreditation logo included in your company paperwork, website, social media etc. This actively promotes FORS Whilst demonstrating your commitment also.

Main failure reason:

  • No supporting evidence attached


Published and updated case study (G3)

Requirement: ‘Fleet operators SHALL, publish and update a case study that describes the progression from FORS registration to the awarding and maintaining of Gold level membership. The case study shall demonstrate the improvements made against all FORS performance indicators.’

This is to be provided on an annual basis and you will need to provide evidence of the case study creation, development, distribution and advertisement. It needs to be in electronic format and a template can be obtained on the FORS website.

Main failure reasons:

  • Submitting the exact same case study as the previous year.
  • Not following the case study template
  • No case study attached.


Performance Data (G4)

Requirement: ‘Fleet operators SHALL undertake active interventions against the FORS Silver baseline data in the following performance indicators:

  • Total distance recorded across the fleet
  • Total fuel used
  • CO2 output
  • NOX output
  • PM output
  • Traffic incidents and collisions
  • Penalty charge notices’

You will need to prepare a data report for a 12-month period (including baseline data from Silver accreditation) which covers the entire fleet registered with FORS and also the required performance indicators.

Main failure reasons:

  • Vehicle numbers not matching what is registered with FORS, any variation above 10% requires FORS to be informed.
  • Not completing all the required fields
  • Not supplying current data and for the correct time frame ie a minimum of 12 months for your first application and then an additional 12 months every year after.
  • Not breaking down the NOX and PM figures down into HGV and LGV
  • Not using the correct formulas to work out CO2, NOX and PM figures.


Driver health and fitness review (G5)

Requirement: ‘Fleet operators SHALL ensure that all professional drivers who drive a commercial vehicle for the company are subject to a comprehensive health and fitness review.’

You are required to introduce a comprehensive driver fitness and health checklist. This is in addition to the requirements of D7 and shall be completed before a driver operates a vehicle for the first time and then once every five years thereafter. A periodic review of the information shall also take place and needs to be recorded.

The auditor will want to see evidence to show that all drivers have completed the fitness and health checklist and that any ailments or conditions have been identified and followed up.

Supporting evidence:

  • A copy of the driver’s fitness and health checklist
  • A declaration in the free text box that a periodic review has taken place
  • Evidence of any other company health initiatives


Professional Development (G6)

Requirement: ‘Fleet Operators SHALL ensure that all operational staff within the organisation undergo approved progressive training and continued professional development. This shall be linked with G4 and S6 in order to determine how this training has improved operations for the better, and how this training could be improved on or changed in order to achieve the desired outcomes.’

PDP’s shall be tailored to suit each individual and contribute to the performance objectives of the fleet operation and align to the complete FORS Standard. They need to focus on personal development that considers all aspects of Approved Driver Training and Approved Manager Training.

Evidence needs to show certificates, and any approved training taken on the FORS/TfL training register.

Auditors will utilise the FORS Professional Drivers Database to confirm any evidence that has been supplied at audit.

Companies should ensure that the training provider they completed their training with has uploaded the training onto the FORS training register database. If drivers completed the approved training with a previous employer, you are advised to get the authority from the driver to transfer the training qualification to your company name. This can be done via a request to the FORS Helpline.

Mail failure reasons:

  • No evidence of any training provided for managers and drivers


Strategy for recruiting new drivers (G7)

Requirement: ‘Fleet operators SHALL have a strategy and plan in place to engage in industry initiatives to encourage new drivers into the industry.’

This should be demonstrated as a written commitment to industry-led initiatives for recruitment through evidencing an internal apprenticeship plan or active recruitment programme within schools, colleges or the armed forces or through joining an existing industry scheme. This requirement can be evidenced by way of an internal or external recruitment programme, or through evidence of developing workers to become drivers for the company. Auditors will always take into consideration a company that is a unique operation (STGO, ADR, Owner/Operators).

Main failure reasons:

  • No supporting evidence attached to show what course of action the company would take to recruit a new driver. (Taking into consideration the company’s operation).


Noise assessment (G8)

Requirement: ‘Fleet operators SHALL have in place a documented assessment that demonstrates measures taken to reduce noise pollution during driving, parking, loading or unloading, servicing or vehicle washing which is relevant to the vehicle type, load and sector.’

You need to produce a documented assessment that details the noise produced by company vehicles, processes, vehicle equipment and drivers. Evidence of communicating this information to all relevant employees is required. This can include noise assessments by health and safety managers concerning the Control of Noise at Work Regulations 2005 and any methods of learning around this, such as H&S sessions and Toolbox Talks.

Examples of what to consider include the silencing of radios and refrigeration units, limiting the use of the horn, the use of quiet flooring and the fitment of white noise alarms.

FORS have provided a guidance template to download at G8 which can be used as evidence of an acceptable noise assessment plan once completed.

There is now a FORS Workshop -10 Managing noise in logistics.


Modal shift and alternative vehicles (G9)

Requirement: ‘Fleet operators SHALL assess the opportunity to move part or all their consignment from road to an alternative transport mode. Fleet operators shall also assess the opportunity to use electric or alternatively fuelled or powered vehicles within the fleet’.

Operators shall undertake an assessment which investigates the opportunity to move part or all their consignment/load from road transport to an alternative transport mode (in house or by a third party).

The assessment should also demonstrate a review into the use of electric or alternatively-fuelled or powered vehicles and should include some analysis of the potential emission and pollution savings made versus standard diesel or petrol engines. If it is not always financially viable to invest in electric vehicles which again can be attributed to the unique nature of your operation, so encourage your workforce to use other forms of transport such as public transport, car sharing and limiting the number of journeys they take (have telephone/skype conferences instead of face to face meetings after travelling).

FORS have provided a guidance template to download at G9 which can be used as evidence of an acceptable modal shift assessment plan once completed.  It is appreciated for many operators, it is simple not possible to move their goods by another means, the guidance template needs to still be completed to explain why this is not possible.

G9 is about reducing emissions, you may use tear drop trailers, hybrid cars, public transport, senior managers encouraged to use conference calls rather than driving to a meeting.


If you would like more advice and guidance on starting the FORS Gold application, please contact the FORS Helpline on 08448 09 09 44 or email enquiries@fors-online.org.uk

You can also visit the FORS Gold webpage here.


Fleet Source are part of the FORS Community Partnership, which took over the day-to-day running of FORS from TfL in 2015. As part of the Partnership, Fleet Source are trusted to deliver the approved driver training and accreditation audits for the Scheme nationwide alongside AECOM and CILT (Chartered Institute of Logistics and Transport).

Learn more about the different roles within the Partnership here.


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